ANAYAHOUSE.COM Return Policies
Right of Withdrawal: At ANAYAHOUSE.COM, our customers have the right to withdraw from the purchase contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
Return Procedure: To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You can use the following contact:
- Email: [email protected].
- Postal Address: CALLE BAIX, 4, 25123, TORREFARRERA, LLEIDA, SPAIN.
To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.
Effects of Withdrawal: In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.
Return of products: You must return or directly deliver the goods to us at the address indicated above, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.
Return Costs: The direct costs of returning the goods will be assumed by ANAYAHOUSE.COM.
Status of Returned Products: Products must be returned in the same condition in which they were received. Refunds will not be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage.
