ANAYAHOUSE.COM Frequently Asked Questions (FAQ)

1. How can I buy at ANAYAHOUSE.COM? To make a purchase, simply browse our store, select the items you wish to purchase by adding them to your shopping cart, and complete the checkout process. We accept payments through the Stripe platform and by bank transfer.

2. What are the delivery times?

  • For furniture, the delivery time is 14 business days.
  • For personalized sofas, the delivery time is 21 business days, since they are manufactured according to the fabric, color and type specifications chosen by the client.

3. What is the shipping policy? We offer free shipping. Delivery times vary depending on the product: 14 business days for furniture and 21 business days for custom sofas.

4. How do returns and refunds work? Customers can return products within 14 days of receipt. The refund will be made once we receive the product, generally within 7 business days.

5. What guarantee do you offer on your products? All our products come with a 3-year warranty. For any warranty related questions or to file a claim, please contact [email protected].

6. How can I contact customer service? You can contact us through our email [email protected] or by calling 633277911. Our business hours are Monday to Friday, from 9 a.m. to 8 p.m.

7. Can I change or cancel my order? For changes or cancellations, please contact our customer service as soon as possible. Please note that once your order is in the shipping process, changes or cancellations may not be possible.

8. How can I track my order? After making your purchase, you will receive an email with tracking information for your order.

9. What happens if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please immediately contact our customer service to resolve the situation.

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